1. I ordered but haven't received my serial number.
Be sure to check your junk mail folder as the serial
number email can sometimes end up there. If you would like your serial number
to be re-sent, please click here. If you
still don't receive it, it could be that your ISP is blocking emails from our
automated server. In this case, please
send us an email and include the email address you used to register.
2. I've lost my email and have had to reinstall my
operating system. How can i get my serial number back?
You can have your serial number re-sent to your
registered email address by clicking here.
3. I can't get to the page where i enter my serial
number. I pressed 'enter' then selected 'Enter Serial Number' but the aquarium
If this happened it's likely that your system's
protection is preventing the serial number process from being run. In this
case, you can start the serial entry program by running it from the Windows
START menu (START / All Programs / Dream Aquarium / Enter Serial Number ). In
this case you may also experience problem #5.
4. I entered my serial number and it said it was
This generally means the serial number was entered
incorrectly. Copying/Pasting is the preferred method. Dream Aquarium's serial
numbers are case-sensitive which means it matters whether or not the letters
are capitals or lower-case. Serial numbers should look like a garble of random
characters. If your serial number contains text or some kind of message, it may
not have been generated correctly. In this case please send us an
5. I entered my serial number and it said
"Thank-you. Dream Aquarium is now unlocked." but I still only have the trial
Dream Aquarium requires an internet connection to
download the files for the full version. Occasionally firewalls and proxy
servers may hamper this process. If the download process (you'll see a progress
bar) never starts or stops part-way through, try pressing the "Alternate
Activation Method" button below where you enter your serial. Be sure to leave
the serial number field empty when you do this. It should launch an Internet
Explorer and give you further instructions. If not, reinstalling will likely
fix the problem. If neither the 'alternate activation method' nor reinstalling
works, go to www.dreamaquarium.com/activate.html.
If that still doesn't work, please send us an
6. How can I get the full version running on a
computer with no internet access?
here for more info.