What's your policy regarding updates & upgrades?
There is no limit on the number of updates you can do. Your license will be good throughout the 1.x series of Dream Aquarium releases, so there's no disadvantage to purchasing sooner rather than later.
I am having trouble purchasing, or have a question about the purchase process.
Please click here
Why is an internet connection necessary to get the full version?
To reduce piracy, our trial version no longer contains all the files necessary for the full version of Dream Aquarium. When your serial number is entered, additional files will automatically be downloaded from our site and installed. Because of this, we require the computer(s) you are installing on to be connected to the internet. If you have a non-internet-connected machine, it is possible to transfer the full version to it from another machine. Click here for more info.
Are there additional tanks in the paid version?
Currently the paid version has the same tanks you see in the trial version, but in the future the paid version will likely have additional tanks which the free version will not.
I have several computers at home, and I'd like to have Dream Aquarium on all of them. Do I need to purchase multiple licenses?
We prefer to think of a license as belonging to a person rather than a machine, so we allow use on up to 3 computers.
Is it possible to purchase Dream Aquarium on CD?
Dream Aquarium is only available as a download. This is a choice both for environmental reasons and to reduce piracy (the full version requires additional files to be downloaded directly from our server)
Can i give my serial number out to friends?
If you give out your serial number you run the risk of having it spread beyond your control. Your serial number has your email address encoded within it. This means that if someone using your license sends us an error report, we end up sending responses to YOUR email address. If a serial number becomes flagged as having been used on too many computers, we reserve the right to cancel that license and it will no longer work in future updates.
I just purchased, but haven't received my serial number.
Be sure to check your junk mail folder as the serial number email can sometimes end up there. You can also use the email address you purchased with to have your serial number re-sent by clicking here.
I have my serial number, but where do I enter it?
The email you receive (containing the serial number) includes detailed instructions on where to enter it. Be sure you've downloaded and installed the Dream Aquarium trial version available on our site. The main menu of the aquarium (hit enter when it's running) also has an option to enter the serial number.
I'd like to change the email address that my copy of Dream Aquarium is registered to, or I'd like to give a license as a gift.
If you wish to change any of your profile information for your purchased copy of Dream Aquarium visit our Change Profile page.
Do you offer telephone support?
At the current time we do not offer over-the-phone support but do offer support by email, found in our 'contact' section.
If you have additional questions, you can post them on our forum.
Thanks for your support!
- The Dream Aquarium Team